Privacy Policy

Medeoan Healthcare (“Medeoan,” “we,” “us,” or “our”) provides AI-driven, end-to-end revenue cycle management (RCM) services to home health agencies and other healthcare providers. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit medeoan.com or engage our services. By using our website or services, you agree to the practices described here.

We collect the following categories of information:

• Contact information you provide through forms (name, email, phone, company) when you request a consultation or contact us.
• Usage and device data collected automatically, such as IP address, browser type, pages viewed, and referring URLs, via cookies and analytics tools.
• Protected Health Information (PHI) that we process on behalf of our provider clients in the course of delivering RCM, coding, and documentation-review services.

When we handle PHI on behalf of a healthcare provider, we act as a business associate under the Health Insurance Portability and Accountability Act (HIPAA). Our access to and use of PHI is governed by a Business Associate Agreement (BAA) with each provider client and is limited to the purposes permitted by that agreement and by law. We do not sell PHI, and we do not use PHI for marketing.

For details on the administrative, physical, and technical safeguards we apply, see our Data Security & HIPAA Compliance page.

• To provide, maintain, and improve our services.
• To respond to inquiries and schedule consultations.
• To perform RCM, coding, and documentation services under contract.
• To analyze website performance and improve user experience.
• To comply with legal, regulatory, and contractual obligations.

We do not sell your personal information. We may share information with: service providers and subcontractors who support our operations under confidentiality and (where applicable) BAA obligations; our provider clients, as required to deliver services; and authorities when required by law or to protect our legal rights. Any sharing of PHI is limited to what is permitted under the applicable BAA and HIPAA.

We use cookies and similar technologies to operate the site and understand how it is used. You can control non-essential cookies through our cookie consent banner and your browser settings. Disabling cookies may affect site functionality.

We implement industry-standard safeguards including encryption in transit and at rest, access controls, network segmentation, and continuous monitoring. No method of transmission or storage is completely secure, but we work to protect your information consistent with HIPAA and applicable law. Learn more on our security page.

We retain information for as long as necessary to fulfill the purposes described in this policy, to comply with our legal and contractual obligations, resolve disputes, and enforce our agreements. PHI is retained and disposed of in accordance with the applicable BAA and legal requirements.

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information, or to object to or restrict certain processing. Requests regarding PHI held on behalf of a provider should be directed to that provider (the covered entity). To exercise your rights regarding information we control, contact us using the details below.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above. Continued use of the site after changes take effect constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or our privacy practices, contact us at info@medeoan.com or through our contact page.